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WELCOME TO NEWMEDIA EXPRESS

NewMedia Express is a Singapore Web Hosting Provider, with a myriad of services on offer to serve the price conscious, discerning customer. Interested in having your very own unique domain name, ad-free website hosting or a personalized email server? Or perhaps you need your website re-designed and re-developed in line with a particular theme or message? Regardless of your Web Hosting needs, we have the ideal solution.

If you are looking for a reliable partner to provide you with affordable and reliable hosting services to host your business website or personal website, look no further. NewMedia Express's reliability as a Web Hosting Provider is proven through our very low downtime track record. Our friendly, responsive helpdesk staff are also always on hand to provide their trouble-shooting expertise if you encounter any problems.

ABOUT US

NewMedia Express is a highly dynamic, innovative firm with a strong focus on providing Internet Solutions. We were first established in Singapore in 2003 and since then, have made it our mission to provide quality web hosting services at an affordable price to the modern consumer. We provide a comprehensive range of Internet Services encompassing domain services, web hosting services, virtual hosting, client server colocations, web designing and constructing e-commerce platforms.

At present, we are rapidly expanding our network infrastructure and online services across all over Asia. In addition, our clientele includes consumers from the South Pacific and the USA. Our clients span across many different industries and occupations. They include new start-ups, small and medium enterprises (SMEs) and home offices. Our Internet based end-to-end solutions enable SMEs to diversify and move away from a typical brick-and-mortar business towards building and exploring a new medium of reaching out to customers, thus profiting from their online presence.

OUR AREAS OF CORE BUSINESS INCLUDE:
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THE NAME OF NEWMEDIA EXPRESS

A refreshing, dynamic channel of communication speedily delivered and readily accessed via the latest technologies.

OUR MISSION

Our goal is to continually innovate and provide advanced, quality products and solutions, complemented by responsive and knowledgeable customer service personnel ready to provide timely support. We also aim to provide value for money packages to the price conscious consumer.

OUR COMMITMENT

We are committed to provide value for money solutions and services to our customers. We are constantly exploring and implementing the latest technologies and methodologies to improve the quality of our end products to ensure the highest level of customer satisfaction. Each client's specific needs are important to us. Ultimately, we aim to surpass our customer's expectations.

THE STORY OF NEWMEDIA EXPRESS

NewMedia Express was founded in 2003. As the brainchild of CEO and co-founder Ms Shirley Lee and Alan Woo (CTO), it was envisaged that NewMedia Express would go on to provide value-for-money, reliable and attentive web hosting services. Such services would fill a gap in the rapidly burgeoning Internet media/technologies industry and lead to a change in the popular perception that web hosting services could only be utilized by the extremely tech-savvy. Ten years down the road, NewMedia Express has more than achieved this vision and what we set out to do. We have serviced thousands of clients across different industries and consumer segments in Asia and received accolades for our prompt, affordable and effective service. Today, we have plans to expand our business into the Asia-Pacific region while forging stronger relationships and alliances with our partners from all over the world.

SOME OF OUR SUCCESS STORIES INCLUDE:
  • Working closely with Starhub to manage online drive services to all Starhub's clients from small and medium size companies to enterprises as well.
  • Provide hosting infrastructure services to YOG project in year 2009 - 2011.
  • Awarded by IDA to exclusively provide hosting infrastructure services to all government departments.
  • Winner of the Supply of Grid Services to Government Ministries / Departments, Stautory Board, Organs of State & Participating Entities by IDA for the period of 01/03/2010 to 29/02/2012.
  • Many hosting companies have hosted their servers at our network backbone to provide email or web hosting services to their customers.
  • Multiple partnerships with hosting agencies in different countries such as China, Singapore, Malaysia and USA.

Our Supportive Clients

The list of various valued clientele is shown below. We have served thousands of clients; including SMEs, government agencies, local polytechnics and internationally recognized universities / colleges.

Infocomm Development Authority of Singapore (IDA)

Civil Service College

Ministry of Trade and Industry

National Library Board

Ngee Ann Polytechnic

People's Association

Singapore Kindness Movement Secretariat

Activate Interactive Pte Ltd

Certis Cisco Smart Solutions Pte Ltd

MyRepublic Ltd

Kentucky Fried Chicken Management Pte Ltd

Pizza Hut Singapore Pte Ltd

Prime Supermarket

Pretty FIT

Red Sea Gallery

TCC - The connoisseur concerto

Super Bowl

University Women's Association Singapore

MEET OUT TEAM

Our team is as diverse as it is expert, passionate as it is engaged. We all contribute superb customer service to assist our customers whenever they need help. Every member of our team is a valuable asset to NewMedia Express.

T.E.A.M. - Together, Everyone Achieves More
- The Who's Who of NewMedia Express
- The Brains behind the best WebHosting solutions
- The Belief in going the extra mile for our customers

At present, we are rapidly expanding our network infrastructure and online services across all over Asia. In addition, our clientele includes consumers from the South Pacific and the USA. Our clients span across many different industries and occupations. They include new start-ups, small and medium enterprises (SMEs) and home offices. Our Internet based end-to-end solutions enable SMEs to diversify and move away from a typical brick-and-mortar business towards building and exploring a new medium of reaching out to customers, thus profiting from their online presence.


 

SHIRLEY LEE
Executive Officer & Co-founder

Shirley founded NewMedia Express in 2003, and has served as the company's CEO since then. She holds an Honours Degree in Business Information Technology from Coventry University in the United Kingdom and an MBA from Hertfordshire University in the United Kingdom. Since the inception of NewMedia Express, she has held key positions in business development, marketing and sales management. She has built upon her background in Business IT to continually identify and draw upon new avenues for our domain and web hosting services to consolidate new revenue generating relationships with strategic partners and customers. Her strong belief in maximizing customer satisfaction while exploring innovative methods of harnessing the latest technologies drives Shirley towards developing long-term relationships with NewMedia Express's working partners and clients. Shirley's dynamic brand of leadership, entrepreneurial spirit and willingness to take well-calculated risks has helped NewMedia Express to expand towards becoming one of the most successful web hosting companies in Singapore.

ALAN WOO
Chief Technology Officer & Co-founder

Alan Woo comes to NewMedia Express with numerous years of work experience at global corporations with information technology as their core business. Alan's wide-ranging work experience is complemented by his Bachelor of Science (Honours) in Computing & Infomation Systems conferred by University of Oxford Brookes in United Kingdom. Alan has served as chief technology officer at i-POP Networks, one of Asia's leading mobile media service providers, where he assisted in mobile application integration in the South-East region for widely recognized international brand names like MTVAsia, ESPN Star Sport, MediaCorp, SPH Mediaworks and Sony Ericsson. Previously, he also served as Internet engineering manager of Net Megastore, Asia's largest one-stop music CD e-commerce service provider/distributor, a high volume e-commerce platform providing online music store services to websites as varied as Yahoo, MTVAsia, Voxstar, MediaCorp, LycosAsia, Gogo etc.

Alan's creative ideas and extensive work experience in the field of information technologies/new media industries enables him to help NewMedia Express create a solid foundation for automated and scalable growth in managed hosting solutions and content distribution solutions.

CHAN FAN YONG
Channel of Internet Application

Fan Yong joined NewMedia Express in 2004 and was appointed as Senior Internet Manager. He received a Bachelor Degree in Computing from the University of Tasmania, Australia. Fan Yong currently leads our development team. Equipped with Fan Yong's extensive applied knowledge in web application programming and database management and his ability to think out of the box to develop the best ideas, our development team is empowered to implement our technology solutions in the shortest possible timeframe.

YEOH SIEW PENG
Channel of Customer Support and Business Operation, Shared Hosting

Yeoh Siew Peng joined NewMedia Express in 2008 and was appointed as Shared Hosting Account Manager. She is responsible for handling sales administration as well as overseeing the day-to-day operations of NewMedia Express. Siew Peng has a passion for working with clients, seeing projects through to successful completion, and keeping a finger on the pulse of the ever changing trends in technology. Thanks to Siew Peng's continual efforts to ensure customer satisfaction, the long term sustainability of our business is in safe hands.

LIANG XIAOHE
Channel of Internet Application

Liang Xiaohe joined NewMedia Express in 2011 and was appointed as Internet Engineer. He assists in regulating / monitoring server management systems while handling customers' technical enquiries of NewMedia Express. He holds Degree in Computer Engineering and graduated in NUS, Singapore. While enjoying in server / network troubleshooting, he loves sports and outdoor activities very much.

WHY CHOOSE US

With its rapid modernization, Singapore has become a global hub for latest Information Technologies. Thinking of setting up business here? Reach out to your potential customers through harnessing NewMedia Express's Internet solutions and services!

  1. Partners with Well Established and Reliable Brand Names: Equinix, NTT, 1Net Singapore, PCCW, Starhub, Microsoft, SGNIC, WebCC
  2. We are SGNIC Registrar!
  3. Affordable Plans to Suit Everyone's Needs (From Email Hosting, Shared Hosting, Premium Cloud Hosting to Virtual Machine and Dedicated Server).
  4. Instant Activation.
  5. Monthly Report Sent to Customers to show our 99% Service Uptime Guarantee.
  6. Fast and Reliable Servers at Cloud Infrastructure.
  7. 24 /7 Professional Customer Support via Ticket, Email, Live Chat (Sales and Billing only) & Phone Call.
  8. Trusted by Thousands of Clients Worldwide.
  9. We have serviced several reputable Enterprises Clients: Resort World Sentosa, Tiger Airway, Kentucky Fried Chicken, Pizza Hut.
  10. We have serviced several government bodies: National Library, IDA, National Population And Talent Division.
  11. Partners with Well Established and Reliable Brand Names: Equinix, NTT, 1Net Singapore, Starhub, Microsoft, SGNIC, WebCC.

OUR PARTNERS

NewMedia Express has teamed up with some of the web industry's best and most reputable service providers to provide you with a well-rounded, pleasant user experience. You'll definitely benefit from our carefully selected partnerships and collaborations.
Ascenix Singapore

Ascenix is the new and advanced Internet Data Centre in Singapore that helps enterprises and SMEs to power their information system.

Our data centre is built by specialists with the latest green and efficient design, and managed by an experienced team. Our facility is only one of the few data centres strategically located just out of the Centre Business District (CBD), and is accessible by either public or private transports within minutes from city central.

Besides providing infrastructure services, Ascenix is positioned as carrier neutral and gives customers the full flexibility to choose their preferred internet connectivities.

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Equinix Singapore

With a global footprint of more than one million square feet across 14 locations in the United States and Asia Pacific region, Equinix Internet Business Exchange™(IBX®) centres serve as core hubs for critical IP networks and Internet operations worldwide, with direct access to more than 190 networks.

Companies like IBM, Google, Sony Online, General Electric, Electronic Arts, Primedia/About.com, Hotwire, Yahoo! and Microsoft have all collaborated with Equinix as their outsourced IT infrastructure partner.

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Starhub Pte Ltd

We have teamed up with Starhub to provide email and web hosting services to Starhub subscribers. Founded in 2000, Starhub is a pioneer in providing innovative info-communications services to Singaporeans. It also has vast expertise in "hubbing" - the ability to deliver unique integrated and converged services to all its customers. It is currently Singapore's second largest info-communications company.

The Internet/ISP services offered by Starhub include ADSL, Corporate Dial Up, Dedicated Leased Lines, Global IP Network, Global Virtual Private Network (VPN), Metropolitan Ethernet Services, IP Transit Service, IPVPN, Managed Security Services (MSS), Wireless Broadband, Hosting Services and the StarHub Colocation Service.

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1-Net Singapore

1-Net Singapore is a leading infocomm technology solutions provider and the operator of the nation's broadband network, SingaporeONE and a pioneer in the development of broadband services in Singapore

1-Net is a wholly owned subsidiary of MediaCorp, the largest and most established broadcaster in Singapore. a

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Microsoft Service Provider

Microsoft has launched a Services Provider License Agreement (SPLA) which offers service providers one simple, stable monthly price point for every product license. With SPLA, as newer versions of a product are launched and made available, users may have varied rights/terms & conditions compared to the earlier versions of the product.
Benefits of the Program.

  • Competitive Pricing: With SPLA, service providers have access to current versions of the products available in the Program for one stable monthly price.
  • Pricing Stability: SPLA price changes (if any) will only occur on an annual basis in January and these will be in proportion to price changes in the Microsoft Open Licensing Program during the preceding year.
  • Use Rights Protection: The Service Provider Use Rights (SPUR) document details all product use rights for this program. Product use rights are specific to each version and will not change for the duration of the program.
  • Cash Flow Management: With SPLA, service providers have near zero start-up costs, since they only pay for licenses based on what they use to provide services each month.
  • Academic SKUs: Academic pricing on selected server products is available when service providers deploy services to Qualified Education Customers.
  • Standardized reporting: MOET (Microsoft Order Entry Tool) is the standard Web-based order-entry tool for this program. This easy reporting tool helps service providers report their monthly license usage to Microsoft Operations Centres.
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Parallels Business Automation

Parallels is a worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses, and service providers across all major hardware, operating system, and virtualization platforms. Founded in 1999, Parallels is a fast-growing company with 700 employees in North America, Europe, and Asia.
The company offers a wide range of virtualization and automation solutions to help individuals and organizations of all sizes realize the benefits of optimized computing.

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SGNIC

SGNIC is a local organization which seeks to ensure the smooth running of the Internet in Singapore. By registering with SGNIC, we are continually reinforcing our commitment towards providing Internet related services in an ethical, efficient and effective manner and aligning ourselves with the best industry practices.

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WebNIC.cc

Webnic.cc is a leading ICANN Accredited Registrar which offers business-to-business (b2b) registration services and management platforms for domain names. It also offers value-added services like Pay-per-click, hosting automation solutions and backup solutions for its many strategic partners. Webnic seeks to establish strong partnerships with resellers from all over the world to ensure that they are able to meet their specific needs in running online businesses.

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PCCW

PCCW Limited (PCCW) is a Hong Kong-based company which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.

The Company holds a majority interest in HKT, Hong Kong's premier telecommunications service provider. HKT meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.

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Noction

Noction Intelligent Routing Platform enables enterprises and service providers to maximize end-to-end network performance and safely reduce infrastructure costs.

The platform evaluates critical network performance metrics and responds quickly to automatically fix problems and actively prevent congestion. IRP also adds the ability to generate massive cost savings by intelligently balancing traffic among the connected ISPs. Noction IRP incorporates billing structures into its policy models, in order to adjust and keep predefined bandwidth commit rate levels for each provider link.

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WHAT’S NEW


ANNOUNCEMENT |    Feb 2017
FREE SSL SECURITY CERTIFICATES FOR CPANEL USER

Effective from February 28 2017, all cPanel shared hosting & premium hosting platforms will be enabled with SSL. This service is free-of-charge for all cPanel accounts and no setup is required from customer’s end.

Learn More


ANNOUNCEMENT |    Jan 2017
Chinese New Year 2017 Operating Hours

We will be closed from 28th January 2017 and resume operations on 31st January 2017. All urgent issues regarding technical problems will remain in operation

Learn More


ANNOUNCEMENT |    Sep 2016
Office Relocation Announcement

Please be informed that our office will be re-located to the following address starting from October 1, 2016. Kindly update and forward all the correspondences to our new office address.

NEW LOCATION:

33, Ubi Avenue 3 #07-49
Singapore 408868
Tel: +65 6636 8873
Fax: +65 6636 8872

We would appreciate the support in informing your relevant departments of our new address and details.

If you have any question or enquiry, please don't hesitate to contact us at sales@newmediaexpress.com.


ANNOUNCEMENT |    Sep 2016
An exclusive invitation from NewMedia Express to attend Cloud Expo Asia event 2016

NEWMEDIA EXPRESS PTE LTD will participate in the event of CLOUD EXPO ASIA this year. You and your company representatives are sincerely welcome to visit our booth

Learn More


ANNOUNCEMENT |    Aug 2016
Ordering / Billing System Maintenance

The Ordering / Billing System (Client Portal) will be undergoing system maintenance on 19th August 2016, Friday, from 11:00pm to
20th August 2016, Saturday, 02:00am.

Please note that during the maintenance period, you will not be able to access ordering / Billing System (Client Portal).

We apologise for any inconvenience caused. Thank you for your patience and understanding.


ANNOUNCEMENT |    Aug 2016
National Day 2016 Operating Hours

Please be informed that NewMedia Express business office will be closed on Tuesday, 9 August 2016, as it is a public holiday (National Day) in Singapore. Business will resume on Wednesday, 10 August 2016 at 9:00am (Singapore time).

We will not be able to promptly respond to your enquiry such as for renewal or payment issue during this period.

All urgent issues regarding technical problems will remain operational 24/7.

Should you have any queries, please do not hesitate to contact us at support@newmediaexpress.com.

Thank you for your continues support!


ANNOUNCEMENT |    Jul 2016
Price increase for .ORG domain names starts 1st August 2016

Due to registrar price increases, there will be a price increase on .ORG domain names for new registrations, renewals, and transfers between ICANN-accredited registrars. Please log into your account for the new prices starting 1st August 2016.

Kindly contact our sales representative to answer any questions regarding this increment.


ANNOUNCEMENT |    Dec 2015
Christmas and New Year Operating Hours

We will be closed on 25th December 2015 and 1st January 2016. All urgent issues regarding technical problems will remain in operation

Learn More


ANNOUNCEMENT |    Feb 2015
Chinese New Year 2015 Operating Hours

We will be closed from 19th to 20th Feb 2015 and resume operations on 21st Feb 2015. All urgent issues regarding technical problems will remain in operation

Learn More


ANNOUNCEMENT |    Oct 2014
Multi-Tier Cloud Security (MTCS) Certification

Finally received the MTCS (Multi-tier cloud security) Certificate, NewMedia Express is one of the first few cloud service provider in Singapore that have completed the certification

Learn More


ANNOUNCEMENT |    Sep 2014
HD Live Streaming Participation 2014

It has always been our vision to be part of Singapore in any national events and celebrations. This year,2014, we have our dreams came true!

Learn More


NEWS |    Sep 2014
We are very excited to have finally launched our new website

Sep 2014. New Website Launched, New Layout, New Plans with Better Features In order to serve you better, we are pleased to announce our new website with new packages are launching on September 2014.

New orders or renewal order on or after 1st September 2014 will enjoy the new packages features. Should you have any questions regarding our services, please contact our office at 6396 7188. Customer service will be happy to serve you.


ANNOUNCEMENT |    18th March 2014
New Support System Switchover Announcement - 21st March 2014

In order to serve you better, we will be switching over to the latest version of our support system on support.newmediaexpress.com

The switchover is scheduled to start at 18:30 SGT +0800GMT, 21st March 2014.
The switchover is scheduled to end at 19:30 SGT +0800GMT, 21st March 2014.

Impacts after the switchover:

  • Replies to existing ticket(s) will be issued a new ticket number.
  • Current knowledgebase articles and URLs will no longer be valid. If you have them bookmarked, please visit our new support system for the updated knowledgebase articles and URLS.
  • Previous/closed tickets will no longer be available. If you reference any tickets directly from the support system (apart from email copies), please do make sure to copy out any important information you require.

Warm Regards,
Customer Care


NEWS |     25th February 2014
Upgrading of Telephone Network by SingTel

We wish to inform you that SingTel will exercise an upgrade of telephone network for our telephone number on Tuesday, 25 Feb 2014 between 7am and 8.30am. During this period, the works will have minimal impact and you may not able to get through us via numbers 6396 7188 & 6396 7189.

You may contact us via email at support@newmediaexpress.com

We apologize for any inconvenience caused.


NEWS |    23rd January 2014
Online Drive Service Users

We regret to inform you that ONLINE DRIVE service no longer provide by NewMedia Express. The service will be terminate with effect from 31st January 2014.
After termination of the service, our vendor will delete all accounts, user data and software components from the OnlineDrive servers.
Please backup your necessary data before account termination.

Should you need further clarification, please contact us at sales@newmediaexpress.com


WHAT’S NEW

NEWS |    2nd Apr 2013
New Premium Hosting Plan Launch!

Premium Hosting is a dedicated hosting service which meets the gap between shared hosting and dedicated server. Dedicated server resources are served in this plan. If you are new to server management and this is best option to sign up because manage server service included.


ANNOUNCEMENT |    25th Jan 2013
ANNOUNCEMENT:

We will be closed from 10th to 12th Feb 2013 and resume operations on 13th Feb 2013.
All urgent issues regarding technical problems will remain operating 24 hours.


NEWS |     16th May 2012
Singapore government public cloud service bulk tender award to Newmedia Express/nGrid

"8. When the first Cloud Services Bulk Tender was called, a total of four public cloud service providers were awarded in March 2010 for a period of two years. In December 2011, another bulk tender was called to tap on the offerings of new public cloud service providers. Six public cloud service providers have been awarded the bulk tender for a period of two years with the option to extend for another year. They are aZaaS (with Microsoft Azure), CrimsonLogic (with ClearManage), NewMedia Express, PTC, SingTel and StarHub."

Welcome Address by IDA CEO at CloudAsia 2012 - http://gsp.ngp.org.sg/news/welcome-address-by-ida-ceo-at-cloudasia-2012


ANNOUNCEMENT
HAPPY CHINESE NEW YEAR

愿您在新的一年里,繁荣,快乐, 成功永远伴随您!
Wishing you prosperity, joy and success in this new year and always!
Happy New Year and Gong Xi Fa Cai!


ANNOUNCEMENT |    16th January 2012
ANNOUNCEMENT:

We will be closed from 23rd to 25th Jan 2012 and resume operations on 26th Jan 2012.
All urgent issues regarding technical problems will remain operating 24 hours.


NEWS |     7th December 2011
iDA Singapore Spotlight - NewMedia Express IPv6 Rollout.

As a key player in the Internet ecosystem, NewMedia Express recently upgraded its Internet infrastructure and is currently about 80 per cent IPv6-ready. The main driver behind this was to meet the needs of its customers and to "future-proof" its business. Read More

Article at iDA Singapore Spotlight - http://www.ida.gov.sg/Technology/20111103151656.aspx


ANNOUNCEMENT
SEASON'S GREETINGS

May your holiday season be blessed with peace, love and joy.
Have a Merry Christmas and Happy New Year.


ANNOUNCEMENT |    1st December 2011
ANNOUNCEMENT:

We will be closed from 24th to 26th Dec 2011 and resume operations on 27th Dec 2011 as well from 31st Dec to 2nd Jan 2012 and resume operations on 3rd Jan 2012. All urgent issues regarding technical problems will remain operating 24 hours.


ANNOUNCEMENT |    27th September 2011
New Website Launch on 1st Oct 2011

In order to serve you better, we are pleased to announce our new website with new packages are launching on 1st Oct 2011.
New orders or renewal order on or after 1st Oct 2011 will enjoy the new packages features.
Should you have any questions regarding our services, please contact our office at 6396 7188. Customer service will be happy to help you.


ANNOUNCEMENT |    5th August 2011
3 Reason to Join us on Facebook.
  1. Be the first to know about our latest news.
  2. Exclusive promotion for our Facebook friends only.
  3. Share interesting links or articles from us.

ANNOUNCEMENT |    8th March 2011
Variety of New Plans Launched!

Lower pricing for Domain,
Higher capicity for Web Hosting Package and Cloud Service for Premium Hosting especially for high-end Business Users.

NewMedia Express always makes a change to offer a better service to your business!


ANNOUNCEMENT |   6th January 2011
NewMedia Express Office Relocation in JAN 2011
We would like to inform that NewMedia Express Pte Ltd will be relocating to new office from Jan 2011.
Our new office address with effect from 08 January 2011 will be:

NewMedia Express Pte Ltd
Ascenix Singapore Data Centre
25 Kallang Avenue, #05-04,
Singapore 339416
Our Telephone and Fax number will change to :
Tel: +65 6396 7188
Fax: +65 6396 7189

ANNOUNCEMENT |    1st March 2010
Winner of the Supply of Grid Services to Government Ministries / Departments, Stautory Board, Organs of State & Participating Entites

NewMedia Express is awarded by IDA for the Supply of Grid Services to Government Ministries / Departments, Statutory Boards, Organs of State and Participating Entities for the period of 01/03/2010 to 29/02/2012.

For more information, you may refer www.gebiz.gov.sg. Tender Reference # 831